Changes in Service
Status changes don't have to interrupt your service. PICS makes it easy for you to update your services with us.
Leaving PICS
Representatives must contact PICS if you plan to discontinue services for any reason, including:
- Change in FMS agency
- Change to PCA services
- Death or illness
- Moving to an in-home service
- Leaving the state
- Loss of eligibility
Medical Assistance (MA) Status Changes
MA Closure
MA commonly closes because required paperwork and documentation have not been submitted. If at any time MA is closed, the Participant will become ineligible for services; PICS suspends services and payments until MA is reopened. Please contact your county financial worker immediately to resolve MA eligibility.
Other MA information
Hours and/or expenses for reimbursement cannot be submitted for a date when the Participant is admitted to a hospital, nursing home, long-term care or residential facility. The Representative or Participant can reach out to their financial worker or call Disability HUB at 866.333.2466 to check on status and eligibility updates.
Switching Program Type
When switching programs, the following steps must be completed:
- Inform your Service Coordinator as soon as possible of the program change and when it will occur.
- Your Service Coordinator will confirm the program change and start date with the Lead Agency Representative.
- PICS Human Resources will contact the Representative and Workers to complete any paperwork needed to continue working under the new program type.
- The Lead Agency Representative will send the approved Support Plan and Service Authorization for the new program to PICS.