Participant Frequently Asked Questions (FAQs)

Visit our Who to Dial page to see a list of common questions and find who to contact for answers. 

A request must be submitted to your Lead Agency Representative. If the change is approved, the Lead Agency Representative will notify PICS to update the budget.

Workers can begin working once PICS Human Resources has received all the completed required paperwork and issued a date of hire.

Pay rates vary by program. Contact your Service Coordinator for more information.

Hours vary depending on your approved budget plan. Please contact your Service Coordinator.

Timecards are due bi-weekly. They are due by noon on Monday (if submitted by fax, walk-in, email or mail) or by noon on Wednesday (if submitted through the online portal). Timecards are paid out the following Wednesday. See our payroll calendar.

Workers do not have access to the portal at this time. Portal timecards are entered by the Representative and must be approved by the Worker. Please see our portal training video.

Please contact us and we will be able to give you the information.

If you have questions about your spending summary, contact us. 

See Portal Training Manual. If you don’t have access to the portal, please contact us. Your Lead Agency Representative and Support Planner are also able to view your spending summary.

Mileage is not taxable.

Overtime must receive prior approval from the Lead Agency Representative. Workers are paid overtime at a rate of pay of 1.5 times their wage rate for any hours worked beyond 40 hours in a work week. Based on program rules, paid parents of minors and paid spouses are not eligible for overtime.

A spenddown is like an insurance deductible. If your income is more than the allowed income limit, you may still qualify for medical assistance by meeting a spenddown. A spenddown is the amount you must pay towards medical bills before the state will start to pay.

You can learn more by viewing the Spenddown – FAQ or contact us directly.